This Refund Policy explains when and how Peak Bot LLC ("Peak Bot", "Dropify", "we", "us") will refund subscription fees paid for the Dropify Service. It forms part of our Terms of Service and should be read together with them and our Privacy Policy. All amounts are in U.S. dollars (USD) unless your jurisdiction requires local currency at checkout. Refunds are issued net of any third-party processing fees and taxes that we are unable to recover.

If you are a consumer based in the European Economic Area, the United Kingdom, or Switzerland, you have a statutory right to withdraw from your subscription within fourteen (14) days of the date the contract was concluded, without giving any reason.

Important — express consent to immediate performance. Dropify is digital content and an online service that is performed immediately upon purchase. By starting your subscription you expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once performance has begun (Article 16(m), Directive 2011/83/EU; reg. 37, UK Consumer Contracts Regulations 2013). "Performance has begun" means we have granted you access to premium features or delivered any premium alert. Practically: if you have not yet signed in and not yet received any premium alert, you may withdraw inside the 14-day window for a full refund; if you have, you have no statutory withdrawal right — but our discretionary refund criteria in Sections 3–4 below still apply.

We will issue a full or pro-rated refund of the fees you paid where:

• Material service failure. The Service is materially broken for a period exceeding twenty-four (24) consecutive hours and the failure affects features you paid for (for example, alerts are not delivered for an artist included in your subscription).
• Duplicate or erroneous charge. Whop or our systems charged your payment method more than once for the same Subscription Term, or charged you after a confirmed cancellation.
• Removed paid coverage. An artist or premium source you specifically subscribed for is permanently removed from the Service and no equivalent replacement is offered within fourteen (14) days.
• Statutory cooling-off period. You are entitled to a refund under applicable consumer-protection law and the conditions in Section 2 (or your local equivalent) are satisfied.
• Unauthorized charge. A subscription was opened on your payment method without your authorization, you report it within thirty (30) days, and we are able to verify the unauthorized use.

Outside the cases in Sections 2–3 we do not generally refund:

• Change of mind partway through an active billing period (we will cancel the next renewal but you retain access through the current period).
• Missed drops or sold-out items on a third-party store. The Service is best-effort and third-party stores can sell out faster than alerts can be delivered.
• Inability to complete a purchase on a third-party store (regional shipping limits, inventory policies, store-side checkout failures, customs, taxes, currency conversion). Those transactions are not ours.
• Account terminated for violation of our Terms of Service (including credential sharing, scraping/reselling, rate-limit evasion, fraud, or chargeback abuse).
• Promotional or trial periods that converted to paid; promo-code abuse; resale of promotional codes.
• Beta or preview features that did not perform as expected (they are provided "as is" per the Terms).
• Lifetime plans become non-refundable fourteen (14) days after purchase, except where Section 3 (material service failure / removed coverage) applies. Lifetime is non-transferable.

Email experience@peakbot.com from the email address associated with your Dropify account, with subject line "REFUND REQUEST". Include:

• Your Discord username and / or Whop email.
• The plan and Subscription Term you are requesting a refund on (artist + period, or "All Access").
• The reason — a short description, the dates involved, and any relevant screenshots, alert timestamps, error messages, or chargeback notices from your bank.
• Your preferred refund method (original payment method via Whop, unless your jurisdiction requires otherwise).

We acknowledge requests within two (2) business days and decide within five (5) business days of receiving a complete request. We may ask follow-up questions or for verification of identity. Where applicable consumer-protection law sets a shorter or longer deadline (e.g. UK CRA 14 days), that statutory period controls.

Approved refunds are returned to the original payment method through Whop. The timing of when the refunded funds appear in your account depends on your card issuer or bank, but is typically five (5) to ten (10) business days for cards, two (2) to five (5) business days for ACH / SEPA, and instant for store credit. We will provide a confirmation reference once Whop has issued the refund.

If your original payment method has expired or been closed, we will work with Whop and you to identify an alternative method permitted under Whop's processor rules.

We refund the gross amount you paid less any taxes or third-party processing fees that we are unable to recover from the relevant tax authority or processor. In most jurisdictions, sales tax / VAT / GST is refunded together with the underlying charge.

You can cancel a subscription at any time through your Whop dashboard. Cancellation:

• Stops the next automatic renewal.
• Does not retroactively refund a period you have already started — you keep access until the end of the current paid period.
• Is recorded on Whop's side and triggers a webhook to Dropify; we recompute your access on receipt.

If you want both an immediate cancellation and a refund of the remaining unused portion, email us with that request and we will review it against Sections 3–4.

We prefer to resolve billing disputes directly because chargebacks are slow, charge processing fees to us, and can result in account restrictions imposed by Whop. If you have any billing concern, please email us before initiating a chargeback. Filing a chargeback before contacting us, particularly for amounts we would have refunded under this Policy, may result in termination of your account and forfeiture of any remaining Subscription Term, in addition to any other remedies available to us under our Terms of Service.

We reserve the right to contest chargebacks by providing evidence of authorization, delivery of the Service, and these Terms.

If you ever purchase Dropify access through Apple's App Store or another platform store rather than through Whop directly, that store's refund policy governs your purchase and you must contact that store for any refund. We do not issue refunds for purchases we did not process. Apple users: reportaproblem.apple.com.

Where Whop bills you in a currency other than the currency of your payment method, your bank may apply currency-conversion fees that we cannot refund. Refunds returned in a different currency than the original charge may also be subject to exchange-rate movement; we refund the same numerical amount and the FX difference is between you and your bank.

By requesting and accepting a refund you agree, where the refund covers your remaining Subscription Term, that we may immediately revoke any premium access that was granted in connection with the refunded payment.

We may update this Refund Policy from time to time. Material changes will be communicated to subscribers by email and via an in-app banner at least fourteen (14) days before they take effect, unless an immediate change is required by law. The "Effective" date above will reflect any change. Refund requests are decided under the version of this Policy in effect on the date you submit your complete request.

Refund requests, questions about this Policy, or appeals of a refund decision: experience@peakbot.com. We will respond within five (5) business days.