Refund policy

This Refund Policy explains when and how Benjamin Capital Ventures LLC ("Benjamin Capital Ventures", "Dropify", "we", "us") will refund subscription fees paid for the Dropify Service. It forms part of our Terms of Service and should be read together with them and our Privacy Policy. Every Dropify plan is priced in U.S. dollars. Card checkout through Stripe charges U.S. dollars wherever you are, and Whop may charge a buyer outside the U.S. in their own currency (Section 12). We never take a processing fee or a tax off a refund: a refund inside the window in Section 2 is the whole payment, and a pro-rated refund under Section 4 is the whole of the part it covers.

Fourteen (14) days from the charge, on every paid plan, for any reason. Email us inside that window and we refund the payment in full. You do not have to explain why, and it does not matter which plan you bought or which of our two payment providers took the money. This is the only refund window Dropify operates; every other page that mentions one is describing this section.

A first Monthly or Yearly subscription also begins with a free trial of the same length. Cancel inside it and you are never charged, so there is nothing to refund. If you have subscribed before, a new subscription can be charged from its first day with no trial, and checkout shows the amount due today before you pay. A Founding Member seat is a discounted rate, not a free look, and carries no trial, which is why the window above matters most there: the seat is charged on the day you buy it, and the window runs from that charge.

Sections 3 and 4 do not shorten this window. Section 3 is the statutory position for consumers in the EU, EEA and UK. Section 4 lists the further cases in which we refund after the window has closed, and Section 5 the cases in which we do not.

If you are a consumer based in the European Economic Area, the United Kingdom, or Switzerland, you have a statutory right to withdraw from your subscription, without giving any reason, within the same period as the refund window in Section 2, running from the date the contract was concluded.

Important: express consent to immediate performance. Dropify is digital content and an online service that is performed immediately upon purchase. By starting your subscription you expressly consent to immediate performance of the contract and acknowledge that you lose your right of withdrawal once performance has begun (Article 16(m), Directive 2011/83/EU; reg. 37, UK Consumer Contracts Regulations 2013). "Performance has begun" means we have granted you All Access or delivered any All Access alert.

That statutory analysis does not reduce what we offer you. Our refund window in Section 2 is given contractually and applies whether or not performance has begun, so a consumer who has signed in and received alerts still has the full window to ask for their money back.

We will issue a full or pro-rated refund of the fees you paid where:

• Material service failure. The Service is materially broken for a period exceeding twenty-four (24) consecutive hours and the failure affects features you paid for (for example, alerts are not delivered for an artist included in your subscription).
• Duplicate or erroneous charge. A payment provider or our systems charged your payment method more than once for the same Subscription Term, or charged you after a confirmed cancellation.
• Removed paid coverage. An artist or paid store you specifically subscribed for is permanently removed from the Service and no equivalent replacement is offered within fourteen (14) days.
• Statutory cooling-off period. You are entitled to a refund under applicable consumer-protection law and the conditions in Section 3 (or your local equivalent) are satisfied.
• Unauthorized charge. A subscription was opened on your payment method without your authorization, you report it within thirty (30) days, and we are able to verify the unauthorized use.
• Termination by us for convenience. We end your subscription for convenience under Section 18 of our Terms of Service.

A duplicate, erroneous or unauthorized charge is refunded in full. In the other cases above the refund is full or pro-rated, and a pro-rated refund is never less than the unused part of the Subscription Term the fees paid for.

Once the refund window in Section 2 has closed, and outside the further cases in Section 4, we do not generally refund:

• Change of mind partway through an active billing period (we will cancel the next renewal but you retain access through the current period).
• Missed drops or sold-out items on a third-party store. The Service is best-effort and third-party stores can sell out faster than alerts can be delivered.
• Inability to complete a purchase on a third-party store (regional shipping limits, inventory policies, store-side checkout failures, customs, taxes, currency conversion). Those transactions are not ours.
• Account terminated for violation of our Terms of Service (including credential sharing, scraping/reselling, rate-limit evasion, fraud, or chargeback abuse).
• Promotional or trial periods that converted to paid; promo-code abuse; resale of promotional codes.
• Beta or preview features that did not perform as expected (they are provided "as is" per the Terms).
• The unused part of a Yearly or Founding Member term. After the window in Section 2, those plans are refunded only in the cases listed in Section 4. Founding seats are non-transferable.

Email support@dropify.cloud from the email address associated with your Dropify account, with subject line "REFUND REQUEST". Include:

• Your Discord username, and the email address you paid with.
• The plan you are requesting a refund on (Monthly, Yearly or Founding Member) and the Subscription Term it covers.
• The reason: a short description, the dates involved, and any relevant screenshots, alert timestamps, error messages, or chargeback notices from your bank.
• Your preferred refund method (the original payment method, unless your jurisdiction requires otherwise).

We acknowledge requests within two (2) business days and decide within five (5) business days of receiving a complete request. We may ask follow-up questions or for verification of identity. Where applicable consumer-protection law sets a shorter or longer deadline (e.g. UK CRA 14 days), that statutory period controls.

Dropify subscriptions are billed through one of two payment providers: Stripe or Whop. Whichever one took the payment is the one that returns it, to the original payment method. A card payment through Stripe appears on your card statement as BCV LLC, short for Benjamin Capital Ventures LLC, and a payment through Whop carries the description Whop gives it. If you are not sure which provider charged you, tell us the date and amount and we will find it.

The timing of when refunded funds appear in your account depends on your card issuer or bank, but is typically five (5) to ten (10) business days for cards and two (2) to five (5) business days for ACH / SEPA. We will provide a confirmation reference once the refund has been issued.

If your original payment method has expired or been closed, we will work with you and the provider that took the payment to identify an alternative method its processor rules permit.

A refund includes any tax that was charged with the payment. The payment provider may keep its processing fee when it returns a payment; that fee is our cost and is never taken out of your refund. A fee your own bank charges for converting currency is covered in Section 12.

You can cancel a subscription at any time: in the billing page of your Dropify account if you paid by card through Stripe, or in your Whop dashboard if you paid through Whop. Cancellation:

• Stops the next automatic renewal.
• Does not refund anything by itself. You keep access until the end of the current paid period, and you can still ask for a refund under Section 2 or Section 4.
• Is recorded by the payment provider and reported to Dropify, and we recompute your access on receipt.

If you want an immediate cancellation and a refund, email us. Inside the window in Section 2 we refund the payment in full, for any reason. After it, we refund in the cases listed in Section 4, for the amount that section sets for each.

We prefer to resolve billing disputes directly because chargebacks are slow, charge processing fees to us, and can result in account restrictions imposed by the payment provider. If you have any billing concern, please email us before initiating a chargeback. Filing a chargeback before contacting us, particularly for amounts we would have refunded under this Policy, may result in termination of your account and forfeiture of any remaining Subscription Term, in addition to any other remedies available to us under our Terms of Service.

We reserve the right to contest chargebacks by providing evidence of authorization, delivery of the Service, and this Policy.

Dropify is sold in two places and no others: Stripe checkout and Whop. There is no Dropify app in any app store, so nobody can have bought it there. If that ever changes, a purchase made through a platform store is refunded under that store's policy and by that store, because we would never have handled the money. We do not refund a payment we did not take.

Card checkout through Stripe charges in U.S. dollars. If your card is denominated in something else, your bank converts it and may add a conversion fee, and that fee is not ours to refund. A refund of a Stripe payment returns the same dollar amount you were charged; if the exchange rate has moved since, the difference lands with your bank rather than with us.

Whop may show and charge a buyer outside the U.S. in their own currency, converted from the U.S. dollar price at Whop's rate. A refund of a Whop payment goes back through Whop against that charge.

By requesting and accepting a refund you agree, where the refund covers your remaining Subscription Term, that we may immediately revoke any All Access that was granted in connection with the refunded payment.

We may update this Refund Policy from time to time. Material changes will be communicated to subscribers by email and via an in-app banner at least fourteen (14) days before they take effect, unless an immediate change is required by law. The "Last updated" date above will reflect any change. Refund requests are decided under the version of this Policy in effect on the date you submit your complete request.

Refund requests, questions about this Policy, or appeals of a refund decision: support@dropify.cloud. We will respond within five (5) business days.